Returns on stock items are accepted for a period of two weeks after receipt. If you feel that you need a longer period of time to evaluate your watch or jewelry, or are planning on giving it as a gift and need a longer period of time, we can work out a longer period for you at the time of sale which will be confirmed to you in writing.
All Returns are Subject to the Following Conditions:
If you wish to return a watch or piece of jewelry, it must be in original unworn condition. Any scratches, damage, or other wear marks voids your right to return the item. We are very strict about this. Certain special orders items are not returnable. If your watch or jewelry falls into this category, you will be notified at the time of sale. This condition will be clearly printed on your receipt.
Trade In Sales
If you are trading in a watch or piece of jewelry once you have taken possession of the new item, the transaction is final and Topper Fine Jewelers normal exchange/return policy does not apply. The new item that is purchased is not exchangeable, or refundable.
Returns on Custom Items
Custom items, (examples include: Rings made up in a special size, watches with custom modification, or jewelry pieces ordered from in special sizes that we do not stock), are not returnable unless special arrangements have been made at the time of the sale. Deposits for special order items are not refundable. At Topper’s sole discretion, we may allow exchanges for an item or items of comparable value under certain circumstances.
For sales after 1/15/08, Topper will charge 3.5% of the sale amount as a processing fee for all returns that involve the use of a credit card. This fee will not apply to payments sent by bank wire or check. It also will not apply if you wish to exchange the item for an item, or items of comparable value.
RETURN AUTHORIZATION NUMBER REQUIRED
A return authorization number is required to process your item. Please give us a call so we can review your item and shipping procedure so that the process will be safe and efficient.